Shipping Information

This Shipping & Delivery Policy is part of our Terms of Service ("Terms") and should therefore be read alongside our main Terms: https://birdy.city/terms-of-service. Please carefully review our Shipping & Delivery Policy when purchasing our products. This policy will apply to any order you place with us.

WHAT ARE MY SHIPPING & DELIVERY OPTIONS?

We offer various shipping options. In some cases, a third-party supplier may be managing our inventory and will be responsible for shipping your items. We currently utilize two shipping points of fulfillment; MO, AZ.

Shipping Fees & Free Shipping

FreeShippingBirdy2

We offer free shipping on orders over $200 with the following shipping services and times:

USPS Priority Mail

2-5 Business Days

USPS Priority Mail

2 Business Days

All times and dates given for delivery of the products are given in good faith but are estimates only. Rates and times are courtesy of US Postal service.

DO YOU DELIVER INTERNATIONALLY?

We do not offer international shipping.

WHAT HAPPENS IF MY ORDER IS DELAYED?

If delivery is delayed for any reason, we will let you know as soon as possible and advise you of a revised estimated date for delivery.

QUESTIONS ABOUT RETURNS?

If you have questions about returns, please review our Return Policy: https://birdy.city/shipping-returns.

HOW CAN YOU CONTACT US ABOUT THIS POLICY?

If you have any further questions or comments, you may contact us by:

- Email: support@birdy.City
- Online contact form: https://birdy.city/contact-us

Return Policy

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or an exchange. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, please email customer service at support@birdy.city to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and the return form provided, then mail your return to the following address:

DDMC - Birdy City
Attn: Returns
RMA #
Bassford Dr
Mexico, MO 65265
United States

Return shipping charges will be paid or reimbursed by us.

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least seven (7) days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

EXCEPTIONS

The following items cannot be returned or exchanged:

● Foods
● Liquids

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

support@birdy.city